Frequently Asked Questions
Artist Questions
Membership
Site Feedback and Comments
General Site
Artist Questions
Can I meet Jack Blades?
As you can imagine, Jack Blades has a very busy schedule. Although they would love to meet with everyone individually, that is just not possible. We hope you understand.
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Is Jack Blades coming to my town?
All of Jack's confirmed dates will appear on the Tour page . If you haven't already, you may also want to sign up to the mailing list as most dates and all Best Seat presale information will be announced through "Blades," the official JackBlades.net newsletter. If you have heard about a date that does not appear in the Tour page, please email us at help@JackBlades.net to see if that date is confirmed.
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Can I mail something to Jack Blades?
Although you can mail letters to us here at JackBlades.net, we are unable to guarantee that your letter will reach Jack Blades. And while the kindness and thoughtfulness of those sending gifts are very much appreciated, please don't send Jack Blades any gifts through the mail.
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I have written a song for Jack Blades, how do I send it to them?
We are so glad to hear that Jack Blades has inspired you to write your own songs; please keep up the hard work. However, due to the demands on Jack Blades's schedule, and the volume of inquiries we receive, we regret that we are unable to accept musical submissions.
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Can I send Jack Blades a gift, song or other item in the mail?
If you do send a gift, letter, song or other item to Jack Blades via the postal address associated with JackBlades.net we cannot guarantee that we'll be able to acknowledge receipt of your item or correspondence. However, we try to acknowledge receipt of all electronic correspondence in a timely fashion. In some cases, due to the overwhelming volume of email that Jack Blades receives, it can sometimes take longer than we'd like to respond to community members but we do our very best to get back to everyone, so please be patient.
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Will Jack Blades play my private function?
Although Jack Blades is flattered by requests from the community to play private functions, unfortunately due to the extremely hectic nature of their touring and recording schedule, Jack Blades is unable to be booked for private performances.
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Will Jack Blades dedicate a song or deliver a personal message at a concert?
As you can imagine each performance that Jack Blades gives is an extremely busy, complicated and unpredictable affair. Because of this, we are simply unable to arrange for song dedications or "shout outs" during performance. We hope that you understand.
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Can I request an autograph through JackBlades.net?
Although this is a service that we would love to be able to offer the community in the future, at this time we are unable to provide autographed pictures, merchandise or arrange to have an item signed by Jack Blades. Please be sure to join the JackBlades.net mailing list because if this policy changes, we will be sure to make an announcement in an edition of our newsletter.
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Membership
Do I need membership for JackBlades.com?
All Jack Blades music and merch can be found on our sister site, NightRanger.com in the NightRanger.com Store!
In order to make purchases in the NightRanger.com Store you'll need a NightRanger.com membership. For answers to all of your questions pertaining to memberships please visit the NightRanger.com Help page!
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Site Technical Support, Feedback and Comments
How do I get technical support for the site?
Having trouble with the site? Let us know, in as much detail as possible, what you are experiencing by emailing help@JackBlades.net. We'll get back to you as quickly as we can to assist you. The more detail you provide us (such as your operating system and the browser you are using), the quicker we'll be able to determine what is causing you trouble.
If you are experiencing technical difficulties with JackBlades.net such as getting an error page please try the following prior to emailing help@JackBlades.net:
- Update your computer by downloading the latest Windows updates
- Update your browser to its most recent release. Please note: Internet Explorer and FireFox are the most preferred browsers when visiting JackBlades.net
- Clear your computers cache/browsing history
- Reboot your computer
If you are getting a specific error message, please be sure to make note of this in your email. Also, if you are able to attach a screenshot of the problem page with your message, this can also help expedite the trouble shooting process.
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Where should I send my feedback or comments about the site?
We love to hear your feedback and ideas for the site. Send us an email at help@JackBlades.net with anything you'd like to share.
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General Site
Why is Flash and JavaScript required for this site?
Users will need to have Flash JavaScript enabled on their computer to enjoy the enriched content on JackBlades.net to the fullest. Flash JavaScript can be found in our interactive photo galleries, video and audio players. Download the latest Flash player here. Find out how to enable Javascript in your browser here.
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